I have developed a solid foundation in IT and customer service through a variety of roles in both the tech and service sectors. As a Client Support Specialist in the medical field, I provided professional and timely assistance to patients and healthcare providers, handling insurance, billing, and confidential data in line with HIPAA standards. This role sharpened my communication, documentation, and problem-solving skills.
In addition, I have experience working as an ESL Teacher at SMEAG Global School, where I effectively supported non-native speakers in enhancing their English skills—focusing on speaking, reading, writing, and listening. This helped me develop patience, adaptability, and the ability to guide learners of diverse backgrounds.
I also worked in freelance chat support, assisting users in real time, resolving technical issues, and ensuring customer satisfaction through efficient service. I am proficient with platforms like MS Office, Canva, and Adobe Photoshop, and have hands-on knowledge of computer hardware and software.
Earlier, I gained financial handling and customer interaction experience as a Cashier at Brinks Philippines, where I supported digital retail and valuables management for clients including banks and retailers.
Overall, my background showcases a blend of technical skills, communication expertise, and customer service experience, making me well-equipped for both IT-related and client-facing roles.
