I am proud to share that I am a seasoned customer and technical support professional with over 7 years of experience delivering high-quality assistance to clients across various industries with the award of being a top agent for Bell (All-Stars Awardee for the periods 2020, 2022, and 2023). My background combines strong communication skills, technical troubleshooting, and a deep understanding of digital tools and platforms that streamline operations and enhance customer satisfaction. Has experience also managing and leading a team that is able to endorse and meet client expectations.
Transitioning as a freelancer, I am more than ready to incorporate the skills I acquired during my work in the BPO industry. I am ready, as I am certified and trained by the Surge Freelancing Marketplace, where I gained advanced knowledge in remote work practices and business support services. My technical and administrative skill set includes:
• Communication & Collaboration: Proficient in using Slack for team communication and Google Workspace (Gmail, Calendar, Docs, and Sheets) for organizing schedules, documents, and data sharing.
• Project Management: Experienced in using Notion to manage tasks, timelines, and client projects effectively, ensuring goals are met on time and with precision.
Administrative Support: Skilled in email management to keep inboxes organized and responsive, and bookkeeping using QuickBooks, handling expense tracking, invoicing, and financial reporting with accuracy.
• Digital Marketing: Knowledgeable in search engine optimization (SEO) and Facebook Ads, allowing me to assist in boosting online visibility and driving engagement. I also manage content and interactions on Facebook pages to maintain an active and professional brand presence.
• Email Marketing: Experienced in using Flodesk to design, manage, and analyze email campaigns that enhance customer engagement and conversion rates.
I thrive in remote work environments and am highly adaptable, detail-oriented, and committed to providing dependable support that helps businesses grow and succeed.
