GoHighLevel Specialist with 2 years of part-time freelance experience in automation, onboarding, and workflow optimization. Skilled in calendar management, pipeline tracking, campaign automation, and CRM integrations to streamline operations and boost productivity. Successfully onboarded 34 companies across industries, reducing setup time by 30% and improving lead management efficiency. Brings 18 years of BPO experience, including 12 years in service delivery management, leading multi-vertical programs and teams of 30–60 FTEs across customer support, sales, billing, technical, and healthcare operations. Strong background in process improvement, client management, and team leadership to drive performance, compliance, and business growth.
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