I have over 8 years of experience in sales, customer service, and risk management across the BPO and financial services industries. I’ve handled B2B/B2C sales, lead generation, and client support, helping businesses strengthen customer relationships and improve retention.
I also specialize in AML compliance, fraud detection, and dispute/chargeback handling, having supported global clients with accurate investigations and data-driven risk analysis. Skilled in using CRM tools, managing pipelines, and ensuring compliance with KYC and regulatory standards.
+++ Previous campaigns and clients (Ph local TelCo and bank company, 5GN Webcentral Grp, Marqeta, Affirm, Amazon and ShopiFy)
Skills and Expertise
Customer Service & Client Relations
Fraud Detection & Risk Analysis
Administrative & Virtual Assistance
High Attention to Detail & Accuracy
Strong Analytical & Problem-Solving Skills
Reliable, Organized, and Results-Oriented
Services I can offer
Administrative & Virtual Assistance, meeting scheduling and follow-ups, creating and maintaining spreadsheets.
File/document management and formatting, data entry and database organization.
Responding to customer inquiries via email, chat, or phone and ticket management using CRM tools.
Resolving complaints and ensuring customer satisfaction and building strong client relationships.
Assisting in fraud investigations and escalation processes, monitoring account activity to prevent losses.
Handling confidential records and financial data, quality checking and workflow optimization.
Tools and platforms proficient in
Microsoft Office ( Word, Excel and Power point)
Google Workspace (Docs, Sheets, Drive and Gmail)
Communication Platforms (Zoom, Slack,)
CRM tools (Zendesk, Salesforce)
Risk & Fraud Prevention Tools (Transunion, Lexis Nexis, CLEAR , Alloy, CFPB, BBB, Ekata, Visa, Master Card, Discovery Pulse,)
+ Feel free to send me a message I’d be happy to discuss how I can support your team and your goals. \ Email: ----------- \ LinkedIn: -----------/in/jnh-----------ndoza0608
