My role as a Content Moderator is to uphold digital content standards, streamline audience interactions, and manage community guidelines effectively.
I start my career as a Transaction Processing Associate at Accenture for 4 years. I reviewed user-generated content to classify and label according to client guidelines in a single-review tool and escalate explicit content. Collaborate with colleagues to improve daily process and check loopholes on the guidelines.
After my career at Accenture, I worked at Financial Times as a UGC Moderator for 3 years. My responsibilities include reviewing comments on the Financial Times's website and social media platforms, handle customer service queries regarding comments and user experience to identify the root cause of the issue and solve efficiently, participate in monthly meetings with the Financial Times' Head of Community and colleagues to share ideas on enhancing comment moderation tools and provide updates on the team's performance.
