Results-driven Network Operations Center (NOC) Engineer with over 15 years of experience in telecommunications, enterprise networking, and Managed Service Provider (MSP) environments. Skilled in 24x7 network monitoring, incident management, Layer 1–3 troubleshooting, and service restoration for ISP and enterprise customers. Hands-on experience supporting Fortinet firewalls, Cisco Meraki, Nokia, and Juniper network infrastructure, including BGP routing analysis, network security policy management, and proactive performance monitoring. Proficient in Jira, Landscape, and Freshservice for incident, service request, and change management while ensuring SLA compliance. Recognized for strong analytical skills, customer-focused support, and the ability to collaborate effectively with engineering teams, vendors, and carriers to deliver reliable network services.
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