Results driven professional with 9 years of experience in customer service, technical support, and administrative operations. Proven track record in managing 100+ asset recovery requests weekly, maintaining 99% accuracy in inventory reporting, and supporting executives through efficient helpdesk and KPI management. Skilled in Zendesk, Microsoft Office, and Google Suite, with a focus on process improvement and service excellence. Adept at resolving complex inquiries, coordinating with cross-functional teams, and delivering consistent results in fast-paced environments. Passionate about optimizing workflows, enhancing customer experience, and supporting organizational growth through reliable remote and onsite support.
