I help businesses improve accuracy, efficiency, and process compliance across sales operations, workforce management, and customer support. I specialize in maintaining clean data, structured workflows, and consistent execution to ensure teams perform effectively.
Experienced in Sales Operations, QA, Real-Time Workforce Management, Customer Service, and Accounting & Audit. I support fast-paced teams by monitoring performance, tracking leads, validating CRM data, and ensuring accurate execution of daily operations.
Skilled in identifying process gaps, maintaining data integrity, and improving efficiency through structured reporting and analysis. Reliable, detail-oriented, and focused on delivering consistent, high-quality results.
CORE SKILLS
1. Sales Operations & QA
-Process compliance, CRM monitoring, performance tracking, activity review
2. Customer Service
-Customer support, issue resolution, and sales assistance
3. Workforce Management
-Real-time monitoring, scheduling coordination, reporting, and analysis
4. Accounting & Audit
-Reconciliation, inventory checks, monitoring, and incident reporting
5. Administrative Support
-Email handling, documentation, and virtual assistance tasks
TOOLS
GoHighLevel (GHL) | Aircall | Slack | Google Workspace | Microsoft Office | NICE CXone | Genesys | Amazon Connect | UKG (Kronos) | IEX | CRM Platforms
WHY CLIENTS HIRE ME
Strong experience in Sales Operations, Customer Service, and Workforce Management
Proven ability in process enforcement, data accuracy, and operational control
Skilled in tools like GHL, Aircall, Slack, and Google Workspace
Highly detail-oriented with strong focus on structure and consistency
Reliable, fast learner, and able to adapt to different business environments
**I am committed to helping businesses improve operational efficiency, maintain accuracy, and ensure consistent execution across teams. I bring structure, reliability, and attention to detail to every task I handle.
