I am a Web Hosting Technical Support Specialist with 10 years of experience in the tech support industry, including 8 years at IONOS and 2 years at Teletech supporting the Verizon Fios account. I specialize in web hosting support, DNS and domain management, email troubleshooting, website migrations, and WordPress/CMS management.
My technical toolkit includes:
*Command Line & Automation: Expert in using SSH for server navigation and file management, and WP-CLI for automated WordPress maintenance, plugin debugging, and recovery.
*Troubleshooting: Proficient in server-side diagnostics, log analysis, and database management via terminal.
*Core Competencies: Website migrations (minimal downtime), email delivery/bounce-back resolution (MX, SPF, DKIM, DMARC), and full-stack WordPress management.
I am committed to delivering high-quality technical resolutions and exceptional customer experiences, whether via phone, chat, or ticket.
