Customer Support | Inbound & Outbound Calls | Email & Chat Support | Virtual Assistant | Sales Support
Hi! I’m Jenielyn, a reliable and experienced Customer Service and Sales Professional with over 10 years of experience working with international clients in the Philippines and UAE.
I specialize in handling customer interactions through inbound and outbound calls, email, and chat support. I have experience supporting telecommunications accounts, assisting customers with billing concerns, technical issues, and account inquiries while maintaining professionalism and high customer satisfaction.
I am confident in handling high call volumes, resolving customer concerns efficiently, and building strong relationships through clear and empathetic communication.
I also have leadership experience as an Assistant Café Manager in Dubai, where I managed daily operations, supervised staff, handled reports, and ensured smooth service delivery. This helped me develop strong organizational, multitasking, and problem-solving skills.
In addition, I bring strong sales experience, consistently achieving and exceeding targets (up to 110%) through upselling, product knowledge, and customer engagement.
I am highly adaptable, detail-oriented, and capable of working independently in a remote setup. I am a fast learner, reliable, and committed to delivering consistent, high-quality results.
What I can help you with:
• Customer Support (Inbound & Outbound Calls)
• Email & Chat Support
• Virtual Assistant Tasks
• Data Entry & Administrative Support
• CRM & Customer Management
• Sales Support & Upselling
• Appointment Setting
I am ready to support your business, help improve customer experience, and contribute to your daily operations.
experience to a dynamic organization focused on quality service and growth.
