Detail-oriented and performance-driven Senior Customer Service Specialist with over 6 years of experience in live chat and email support within E-commerce, gaming, event ticketing, online education, cryptocurrency, and healthcare industry. Proven success
as a Subject Matter Expert, having trained and mentored over 150 agents and consistently exceeded KPIs in CSAT, QA, and efficiency. Adept at managing multiple chats and emails simultaneously, resolving complex user issues, and enhancing
support workflows.
