Proactive and results-driven professional with 8+ years of experience in healthcare, customer support, technical, marketing/sales, trust & safety, collections, and administrative operations. Specialized in customer service/sales, finance, e-commerce, healthcare, energy, and IT services across the U.S. and Australian markets. Skilled at enhancing client satisfaction, streamlining compliance, and supporting high-volume teams with 95 to 100?curacy. Strong communicator with a commitment to service quality, time management, and continuous process improvement.
CORE SKILLS:
-Customer Support (Voice/Email/Chat) – Tier 1–3, Conflict Resolution, Policy Enforcement
-Healthcare Representative, Insurance in USA
-CRM & Tools – SAP, Cherwell, Zendesk, HubSpot, Oracle, Ariba, Member360, Solution Central
-Admin & VA Support – Email & Calendar Management, File Handling, Reporting, Scheduling/Sales
-Technical & Helpdesk Support – Tier 1, Remote Troubleshooting, Software Setup
-Medical Claims Processing, HIPAA Compliance & Data Privacy, Insurance Eligibility & Benefits Verification
-Finance/Claims – AP/AR, Deductions, Collections, Billing & Invoicing (SAP, Ariba)
-Social Media Assistance – Facebook Page Management, Basic Ads Strategy
-Communication – English C2, Zoom, Slack, Skype
-Digital Tools – Google Workspace, MS Office, Canva, Notion, Adobe
