In my previous role as Customer Service Representative, I handled a high volume of customer inquiries via phone, email, and chat, consistently resolving issues with professionalism and empathy. My ability to stay calm under pressure, listen actively, and think quickly allowed me to maintain a 95%+ customer satisfaction rating. I’m also experienced with CRM systems such as Zendesk, Microsoft Dynamics 365, Intercom. and I’m always eager to learn new tools and technologies.
