I am a reliable and results-driven Virtual Assistant with over 6 years of experience in customer service, sales, appointment setting, and lead generation, with a strong focus on high-volume outreach and performance-driven results.
Most recently, I worked with Reliance Home Comfort in Canada as a Sales Manager and Cold Caller/Virtual Assistant. I handled 80 to 100 outbound calls daily, generating HVAC leads, qualifying customers, and scheduling technician appointments. I also led a cold calling team, conducted weekly coaching sessions, improved sales strategies, and ensured consistent achievement of sales targets. In addition, I managed CRM processes, order verification, post-sale follow-ups, and overall team coordination.
I also have experience in cold email marketing with DCM Moguls, where I generated and nurtured leads by sending up to 2,000 personalized emails daily, maintaining accurate CRM records, and organizing data to improve outreach performance and conversions.
Previously, I worked as a Sales Agent with ISellForYou, managing inbound and outbound calls, promoting products, handling objections, and closing sales using VICI and OMNI Dialer. I also worked as a legal appointment setter at D-Media Group, where I qualified leads, managed follow-ups, and scheduled consultations for attorneys with accuracy and professionalism.
My background also includes extensive customer support experience with companies such as Support Services Group, Ibex, and Inspiro, where I handled email, chat, and phone support for accounts like YesStyle, Disney+, financial services, and credit cards. I assisted customers with billing, subscriptions, refunds, order concerns, financial transactions, and fraud-related issues while maintaining high-quality service and compliance.
I am highly organized, dependable, and experienced with tools such as VICI Dialer, OMNI Dialer, Google Workspace, CRM systems, Microsoft Teams, WhatsApp, and Google Meet. I take pride in clear communication, problem-solving, and delivering consistent, high-quality support that drives both customer satisfaction and business growth.
Resume: -----------
Portfolio: -----------
