Rey

E-commerce Customer Support | Shopify | Email Support | Refunds & Dispute Handling

Verified

Overview

Video Introduction

Looking for Full-time work (8 hours/day) at $5.79/hour ($1,019.02/month)

Educational Degree

Bachelor's degree

Availability

Full-time

Portfolio / Website

Not specified

Top Skills

E-CommerceBankingCustomer Relationship Management

Last Active

July 23rd, 2026 (6 days ago)

Member Since

May 12th, 2025

"I have found someone who is smart, has a great work ethic and is easy to work with."

Sara Brumfield

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About

Customer Service Specialist with 6+ years of experience in customer support, banking operations, and virtual assistance. I have supported international e-commerce brands by handling customer inquiries, resolving issues efficiently, and maintaining positive customer relationships.

I specialize in email customer support, order management, refunds, and dispute handling while maintaining a professional, empathetic, and brand-aligned tone. I am experienced in managing high-volume customer inquiries and ensuring timely responses while following company SOPs.

What I can help your business with:

• Customer email and inbox support
• Order tracking and order management
• Refunds, returns, and chargeback handling
• Shopify store support
• Customer inquiries via social media
• CRM management and data entry
• Dispute resolution and customer issue handling

Tools I have experience with:

Shopify
Gorgias
Freshdesk
Re:amaze
Richpanel
Zendesk
PayPal
OceanPay
Google Workspace
Google Sheets
Microsoft Office
Trello
Slack
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Canva
Asana

I am reliable, detail-oriented, and committed to providing excellent customer service that helps businesses build strong customer relationships and improve customer satisfaction.

Experienced with high-volume email support and e-commerce order management. Available for long-term remote work.