Resourceful and tech-savvy Senior Virtual Assistant with over 6 years of experience in customer service, technical support, and sales enablement across diverse industries including e-commerce, telecommunications, healthcare, and ticketing services. Proven track record in managing high-volume inquiries, resolving complex customer issues, and ensuring smooth order processing using tools like Salesforce, RingCentral, Amadeus, Zoho Desk, Freshdesk, and Excel. Adept at communicating with clients, brokers, and internal teams while handling CRM systems and inventory management platforms. Demonstrates a high level of professionalism, responsiveness, and accuracy under pressure. Known for transferring qualified leads, troubleshooting technical issues, and maintaining excellent service quality in both B2B and B2C environments.
