Former Technical Support and Sales Representative at GoDaddy with expertise in troubleshooting website, domain, and email issues.
Proficient in DNS record management, domain setup, and website/email service optimization.
Experienced in email marketing and social media management, including performance tracking and campaign insights.
Served as a Quality Assurance Specialist, auditing customer interactions and developing detailed performance reports using Microsoft Excel and PowerPoint.
Skilled in KPI analysis, i----------- reporting, and collaborative performance coaching.
Strong communication and interpersonal skills; able to explain technical concepts clearly to non-technical users.
Highly organized, with excellent time management and problem-solving abilities.
Eager to contribute to teams focused on customer success, digital marketing, and technical excellence.
