Overall i have more than 3yrs experience in healthcare insurance for provider callers and member callers handling medical, dental and pharmacy insurance coverage. I was a subject matter expert for 2yrs with my recent company for a healthcare insurance account handling medical ,dental and behavioral health. We do inbound/outbound calls to provider regards claim status,claim denials, authorization status,provide patients eligibility and benefits,walktru how to initiate auhtorization & check appeal status. We also explain processes for submitting claims, corrected claims,authorization, timely filling and appeals.
