I’m ----------- -----------, a dedicated professional from Bulacan, Philippines, with a solid background in customer service and bookkeeping. With 18 months of experience as a Customer Service Associate for Amazon, I efficiently handled high volumes of inquiries through phone, email, and chat, achieving a 95% customer satisfaction rating. My ability to manage CRM tools and suggest process improvements has helped streamline operations and boost efficiency.
I also bring two years of bookkeeping experience from running my own business, using QuickBooks, Xero, and Microsoft Excel to maintain accurate financial records and manage client deadlines. I pursued training certifications in QuickBooks, Xero and English proficiency to further enhance my professional skills.
To expand my capabilities in the healthcare industry, I completed Medical Virtual Assistant training with Sync2VA, where I gained knowledge in handling administrative tasks specific to medical practices, such as appointment scheduling, medical transcription, EHR management, and patient coordination.
In addition, I completed training with Clairvoyance, where I learned essential tools and responsibilities of a general virtual assistant. I am highly organized, detail-oriented, and capable of thriving in fast-paced remote environments—always focused on helping businesses stay efficient and professional.
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