Experienced Service Desk Support Analyst with over 15 years in IT support and customer service, specializing in i----------- management, problem resolution, and service request fulfillment across diverse environments. Proficient in ITIL framework, ticketing systems, and technical troubleshooting, with strong skills in Active Directory, Microsoft 365, and network diagnostics. Adept at resolving Level 1 and Level 2 support tickets, ensuring SLA compliance, and delivering excellent user support in fast-paced environments.
