I have a well-rounded technical background supporting both Windows and macOS environments, which allows me to assist a diverse range of users confidently. I’m comfortable with core networking concepts such as LAN, VPNs, and router configurations, and I’ve used remote support tools like TeamViewer, AnyDesk, and Zoom to troubleshoot and resolve user issues efficiently—both in-person and remotely. I’ve also worked extensively with support platforms like Jira to manage tickets, prioritize issues, documentations and track resolutions in a structured way. In addition, I have solid experience with Google Workspace Admin and Microsoft 365, including managing user accounts, permissions, mail flow, and basic security configurations. This has allowed me to support email-related issues, administer cloud services, and assist users with productivity tools across both platforms. I also focus on resolving issues quickly, clearly explaining solutions, and ensuring users feel supported throughout the process.
