Experienced and analytical Senior Analyst with a strong background in healthcare operations, customer service, and financial process management. Proven ability to derive actionable insights from data, improve performance metrics, and drive cross-functional solutions. Skilled in leveraging tools like
Power BI, Excel, and CRM platforms (Salesforce, Zendesk) to optimize workflows, monitor KPIs, and enhance customer satisfaction. Recognized for leadership, technical support, and driving continuous improvement through collaboration and data storytelling.
