Experienced Customer Service Professional with 3+ years of expertise in handling inbound/outbound calls, email, chat, and technical support across global BPO companies. Adept at providing exceptional customer service while working efficiently with minimal supervision.
Skills:
Customer Service (voice and non-voice)
• eBay, Shopify, Amazon product researching and Cross-listing
• Email Support
• Live Chat Support
• Online Researcher
• Leads Marketing
• Product Consultant
• Marketing Strategist
• Internet Research
• Data Entry Specialist
• Typing
• Copywriting
• Proofreading
• Proficient in Google Spreadsheet/ Google Docs/ Microsoft Excel/ Microsoft Word/ Microsoft PowerPoint/ Dropbox / Google Drive
Key Experience and Expertise:
Global Agility
Baguio City, Philippines 2600
2024 – 2025
Collection Specialist (Handling Calls)
Handled inbound/outbound calls for collections.
Managed customer accounts and payment arrangements.
Brandlink
Baguio City, Philippines 2600
2023 – 2024
Outbound, Email, and Chat Support
Provided customer support via outbound calls, email, and live chat.
Assisted with inquiries, complaints, and service requests.
Teleperformance
Baguio City, Philippines 2600
2023
Technical Support (Handling Calls)
Assisted customers with technical issues via phone support.
Troubleshot software/hardware problems and provided solutions.
Sitel
Baguio City, Philippines 2600
2022 – 2023
Inbound Customer Service (Handling Calls)
Managed inbound customer service calls.
Addressed concerns, processed requests, and provided product support.
