I’m Kenneth Baliong, a dedicated and results-driven Customer Service Manager and E-commerce Operations & Marketing Assistant with a strong background in multi-channel customer support, digital marketing, and marketplace management.
With several years of experience supporting fast-growing e-commerce brands, I have managed customer service operations across platforms including Shopify, Amazon Seller Central, eBay, TikTok, Walmart, and Faire, providing consistent and high-quality support through email, chat, and phone. I am highly proficient in using Gorgias, GoFlow, and other CRM tools to handle order processing, refunds, returns, and dispute resolution efficiently.
In my role as an Operations and Marketing Assistant, I have analyzed performance data, optimized backend processes, and coordinated influencer and affiliate marketing campaigns across Google Ads, TikTok, and SMS. My focus has always been on improving workflows, enhancing customer satisfaction, and driving operational efficiency.
I bring practical experience and analytical insight to every role I undertake. I am seeking a long-term remote opportunity where I can contribute to business growth, operational excellence, and exceptional customer experiences.
I am committed to delivering outstanding customer support, ensuring seamless operations, and optimizing service processes. My ability to manage high-volume inquiries, resolve issues effectively, and support e-commerce businesses in scaling their operations makes me a valuable asset to any team.
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