I am a results-driven IT and Operations Support Specialist with hands-on experience in training, technical support, and system monitoring, particularly in loyalty programs and digital platforms. At bXTRA PH, I was responsible for onboarding and re-training partner stores, ensuring their full understanding and efficient use of our loyalty system. I regularly monitored system transactions to detect anomalies, track cashback and redemptions, and ensured accuracy across all activities.
My role also involved providing end-to-end support including Statement of Account (SOA) extraction, refund management, store activation/deactivation, and assisting in technical concerns to maintain platform stability. I collaborated cross-functionally with IT, Sales, Marketing, and Accounting teams—validating transactions, supporting marketing engagement tools like ManyChat, and ensuring store and client satisfaction through timely problem resolution.
With a strong attention to detail, a commitment to excellent service, and the ability to handle both technical and operational tasks, I am eager to bring my skills to a remote opportunity where I can contribute to your business growth and customer success.
