As a Customer Service Representative at Concentrix , I handled customer inquiries, resolved complaints, and ensured high levels of satisfaction through efficient and empathetic support. Aside from that, In my role as a Healthcare Customer Service Representative, I assisted patients booking a rides going to their doctor or to the pharmacy that is covered with their plan, and navigating healthcare plans, ensuring HIPAA compliance and compassionate service. And working as a Travel Customer Service Representative, I provided clients with booking assistance, travel recommendations, and real-time support to ensure a seamless travel experience, as well as escalate customer with a conflict concern since I was on an escalation department in a travel account. And lastly as a Technical Support Representative, I provided troubleshooting assistance for software and hardware issues, guided users through step-by-step solutions, and documented recurring problems to help improve product performance."
