Detail-oriented and results-driven Collection Specialist with 10 years of experience in managing accounts receivable and ensuring timely collections. Proven track record of reducing delinquency rates, negotiating payment plans, and maintaining positive customer relationships. Skilled in using collection software, analyzing account data, and adhering to regulatory requirements and company policies. Adept at handling high-volume collections while maintaining professionalism and empathy. Strong communication, problem-solving, and organizational skills make me effective in both independent and team-driven environments.
Key Skills:
Accounts receivable & collections
Customer relationship management
Negotiation & conflict resolution
Compliance & regulatory adherence
Payment processing & tracking
Reporting & documentation
