System Analyst, Desktop Engineer, IT Support Engineer,

Advanced understanding for business IT service management. Extensive experience in AD, Office 365 Technologies and onsite break/fix. An advanced understanding and practical experience in PowerShell and SQL. Skilled in managing large projects resulting to work in a team environment as well as independently. Analytic and organized with excellent oral and written communication. Competent in resolving issues that transpires. Willingness to learn and further skill set.

Career Overview

Techno Global Team, Philippines | October 2022 – March 2023
Support Engineer Level 2
- Manage accounts using Microsoft 365 and Microsoft Azure and Active Directory.
- Address issues and service request that includes workstations, servers, printers, networks, vendor specific hardware and software.
- Provided technical support to MSP users, identifying and addressing potential issues before they escalate.
- Proactively monitor various IT systems, which include servers, networks and applications.
- Virtualization technologies (VMware and Azure Virtual Machines)
- Have working knowledge of Autotask and ConnectWise.

Ministry of Health, New Zealand | March 2020 – September 2020
Desktop Engineer
- Develops and achieves effective professional working relations with users, co-
workers and third-party personnel.
- Created user accounts, edited user account information, reset user password and removed access to applications and user access using active directory.
- Troubleshooting and providing solutions to unresolved software and hardware problems through ticketing system.
- Troubleshoot for Windows 8 and Windows 10 and have a good working knowledge of Office products.
- Working knowledge of ticketing system CASD and Salesforce.
- Setup laptops and peripherals and test network connections.
- Liaison for NCCS (National Close Contact Services) and NCTS (National Health Coordination Centre) providing IT solutions.
- Liaison for Managers and Director Generals for Ministry of Health providing IT solutions
- Responsible for 50 video conferencing rooms systems liaising with third party and peripherals.
- Sole support for onsite break/fix for workstation during COVID-19 lockdown.
- Provided asset management support tracking and managing peripherals within the Ministry of Health.
- Responsible for IT induction for new IT personnel
- Mentoring tea-----------mbers to assist them with building their technical skills to provide support to customers

MSD Animal Health ltd, New Zealand | May 2018 – January 2020
ITSS Analyst
- Sole support role (Hardware/Software) for more than 250 users in a GMP manufacturing Plant
- System Administrator six servers.
- Onsite technical support managing projects such as fibre/switches/servers/cable patching/telephony installs.
- PC/Laptop
- Maintenance of SharePoint and Office365.
- Desktop support for office\manufacturing users running Windows 7 and 10 including LAB machines running XP\Win 2000.
- Telephony systems
- Asset and software license management.
- Working knowledge of ticketing system REMEDY.
- Responsible for Helpdesk.
- Meet stringent EHS healthy\safety requirements and management of contractors.
- Understand and apply Good Manufacturing Principles on a GMP compliant site.
- Working knowledge of remote desktop connection
- Responsible for new user IT induction
Projects:
- Upgrade of over 250 devices from win7 to win10
- Upgrade of Fibre and network switches across site.
- Network upgrade to POE switches and Fibre backbone.
- Rollout of Ipads \ CRM mobile solution.

Bulwagan Foundation Trust, New Zealand |February – April 2018
IT Consultant - Volunteer
- Develop ERD and Flowchart of future implementation for the registration system.
- Provide consultation for the use of MySQL.

Neptune Pacific Line, New Zealand |May 2017 – October2017
Systems Engineer
- Data collection & data entry.
- Extending on the code that is already in place to help improve company workflows.
- Debugging program scripts that is already in place.
- Using T-SQL to teach a system how to extract data from a SQL database.
- Programming language used PowerShell, VBA and SQL.
- Used VMware and remote desktop.
- Used Agile methodology

Qualifications
- Post Graduate Diploma in Information Technology | Eastern Institute of Technology, New Zealand, 2017.
- Graduate Diploma in Information Technology | Wellington Institute of Technology, 2014.
- Bachelor of Science and Technology in Information Technology | AMA Computer College, 2012.