Customer Service & Virtual Support Specialist
I’m a customer service professional with 3+ years of BPO experience supporting customers through phone, live chat, and email across telecommunications, financial services, and healthcare campaigns.
I have experience handling customer inquiries, account management, case documentation, billing and technical concerns, lead qualification, and document review. In my recent role, I provided chat and email support for a **Debt Resolution Program**, assisting clients with account concerns, creditor negotiation updates, payment schedules, account maintenance, and program-related requests.
I’m also experienced in handling multiple conversations simultaneously while maintaining accuracy, professionalism, and quality customer service. I’m comfortable working with Salesforce CRM, Freshdesk, Slack, JumpCloud, and Microsoft Office.
I’m a fast learner, adaptable, detail-oriented, and comfortable working independently in a remote environment. I value clear communication, reliability, and providing customers with solutions that genuinely address their concerns.
Services I can provide:
Customer Service – Voice, Chat & Email
Customer & Account Support<8efe80624d780eba0c6493ec45140364>Email and Inbox Management
Data Entry & Documentation
CRM & Case Management
Lead Generation & Lead Qualification
Technical & Billing Support
Document Review
Administrative Support
Customer Follow-up
