I am a Customer Experience and Operations Specialist with 6+ years of experience in remote and BPO environments supporting high-volume customer and financial operations.
In my recent role, I handled:
• GHL appointment booker
• 15–25 daily support tickets across JIRA and -----------
• 5–10 active Telegram and ----------- communities (1,000–5,000 members each)
• Escalations, dispute resolution, and SLA-based ticket triage
• 30–40+ daily vendor invoices with ERP accuracy and compliance
• Handled-----------warm leads and convert it to booked appointment
I create structured workflows, document SOPs, and improve response coordination to reduce operational delays. I am comfortable working independently, managing multiple channels at once, and collaborating with cross-functional teams (finance, procurement, marketing).
Tools I use regularly:
JIRA, Zendesk, Airtable, -----------, Telegram, MS Office , Google Workspace, FSCM, OCR, Asana, GHL
I am reliable, process-driven, and focused on improving efficiency and service quality in remote teams.
Portfolio: -----------
