I have 2 years and 9 months of experience as an application support engineer providing level 1 to level 2 support for inhouse applications. I communicate not only with our end-users and developers, but also with 3rd Parties as a lot of the applications were integrated with 3rd Party APIs.
I currently work as a senior analyst service desk responding to inbound calls from customers, providing level 1 to level 2 support for m365 products, adobe products, VPNs, virtual desktops, etc. In both of the roles mentioned, I use these ticketing systems to document issues and their resolution/workarounds; Jira, BMC Remedy, and ServiceNow.
