E-Commerce Catalog Manager & Magento Administrator | PIM

E-Commerce Catalog and Website Content Specialist - Amazon | Shopify | Adobe Commerce | FullfilEngine | SEO | Wordpress l ChannelEngine

- eCommerce Operations and Content Specialist with 4+ years of experience managing 8K-26K high-volume product catalogs, marketplace listings, and content workflows across Shopify, Magento, Amazon, eBay, and PIM systems.

- I focus on fixing product data issues, improving listing accuracy, and streamlining publishing workflows so teams can manage large catalogs without friction.

- I have worked with eCommerce and support operations across the United States, Canada (English and French), United Kingdom, Europe, Australia, and the Philippines.

- I also have experience supporting customers on Wise (business and personal financial accounts) in a high-volume support and compliance environment.

Upwork: ----------------------cea30?mp_source=share
Linkedin: -----------.-----------/in/jeaniel-delos-santos/
Portfolio: -----------
YouTube Introduction Video: -----------
_________________________________________________________________________________________________

Key Metrics and Achievements:

- 55+ eCommerce stores supported across Shopify and fulfillment platforms
- 26,000+ SKUs managed across Amazon, eBay, and multi-channel marketplaces
- 8,000+ SKUs managed across multi-region websites (US, Canada EN/FR, Australia)
- 75% faster onboarding and product setup workflows through process optimization
- 1,300+ hours on a single long-term enterprise project (-----------)
- $30K+ earned on long-term catalog operations project
- Improved publishing output speed during peak periods and eliminated backlog bottlenecks
- Consistently ranked Top 3 Customer Support performer out of 300+ agents in QA and support - operations
_________________________________________________________________________________________________

Core Skills:

- Product catalog management and optimization
- Bulk uploads, imports, SKU normalization, and data cleanup
- SEO product titles, descriptions, metadata optimization
- Marketplace listings (Amazon, eBay, Debenhams, ManoMano)
- Suppressed listing troubleshooting and variation fixes
- PIM systems (Akeneo, ChannelEngine, Salsify)
- Shopify, Magento, WooCommerce, WordPress CMS
- HTML and CSS product page updates
- QA audits, catalog validation, and reporting
- Workflow optimization and backlog management
- Advanced Excel and Google Sheets automation
- AI tools for content creation, QA, and validation
_________________________________________________________________________________________________

Value I Bring:

- Faster and more accurate product publishing cycles
- Cleaner, structured, and scalable product catalogs
- Reduced manual workload through workflow optimization and bulk operations
- Improved listing accuracy across multiple sales channels
- Stronger SEO visibility and better product discoverability
- Stable catalog operations during high-volume periods

"If you need someone who keeps your catalog clean, consistent, and moving at a steady pace, I can help."
_________________________________________________________________________________________________

Background and Experience:

- Started working at 13 in my family’s retail business, building early experience in sales and operations
- 4+ years in Customer Support, QA, and eCommerce operations including Wise and BPO environments
- Experience supporting global customers in compliance, verification, and high-volume support systems
- Promoted into Subject Matter Expert role, handling coaching, QA, and training for 20 to 30 agents
- Strong collaboration with engineering, product, marketing, UX, and operations teams
- Outside of work, I stay structured through fitness, podcasts, and audiobooks, which helps maintain focus and consistency in fast-paced environments
- Regularly read productivity and habit-focused books such as Atomic Habits, applying principles like breaking complex tasks into smaller steps for better execution and consistency
- Naturally proactive and goal-oriented, with a strong focus on aligning daily work output with larger business objectives and measurable results
_________________________________________________________________________________________________

Message me and I will walk you through how I can improve your setup.