Summary of Skills:
I’m Maylyn Ballacillo, a results-driven professional with a solid foundation in healthcare, administration, and customer service. With a Bachelor’s Degree in Physical Therapy and nursing coursework, I bring over 8 years of direct patient care experience from Canada, paired with strong administrative skills developed in the BPO industry.
I’ve worked as a Customer Service Representative and most recently as a Senior Vetting Analyst at HSBC, where I earned recognition for precision, integrity, and performance. My training as a Medical Virtual Assistant has sharpened my expertise in HIPAA compliance, medical terminology, and remote healthcare support tools.
I combine medical knowledge, administrative efficiency, and exceptional communication to deliver high-quality support in fast-paced, virtual healthcare environments.
How I Want to Be Known as a Worker
I aim to be known as a dependable, proactive, and detail-oriented team player—someone who gets things done right, supports others, and continuously looks for ways to improve. I value professionalism, integrity, and collaboration, and I take pride in being someone others can rely on to deliver consistent, quality results with a positive attitude.
