Hi, I'm Yanna. I'm a motivated, fast learner who enjoys working in fast-paced, multitasking environments and is always eager to learn new skills and take on new challenges.
I have three years of experience in the BPO industry, where I worked in both healthcare insurance customer service and outbound sales. Through these roles, I developed strong communication, problem-solving, and customer service skills while handling inbound and outbound calls, assisting customers, and meeting performance goals. More recently, I gained experience as a Virtual Assistant, Appointment Setter, and Social Media DM Outreach specialist, where I managed customer inquiries, scheduled appointments, followed up with leads, and used GoHighLevel CRM to manage client relationships.
Although I'm a college undergraduate in Bachelor of Science in Tourism Management, my work experience has allowed me to build strong interpersonal, organizational, and time management skills that I apply effectively in every role.
I'm now looking for an opportunity to grow in a new industry where I can continue learning, contribute to a team's success, and build a long-term career. I'm excited about the opportunity to bring my experience, positive attitude, and strong work ethic to your company.
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