Detail-oriented and experienced Technical and Client Support Specialist with 10+ years in SaaS environments, client support, and product tes-----------g. Skilled in identifying bugs, documen-----------g user feedback, and collabora-----------g cross-functionally with developers using Agile/Scru-----------thodologies. Proven ability to lead tes-----------g efforts, report QA metrics, and ensure a seamless user experience. Experienced in using tools such as Jira/Confluence, Shortcut, and Google Suite for tes-----------g, issue tracking, and documentation.
