I've been working in BPO Healthcare Account for almost 6 years. I was a Customer Care Representative for 2 years and 3 months and Collections/Appeals Specialist for 3 years and 7 months. I am knowledgeable enough when it comes to eligibility and benefit verification, processing or resolving claim denials, submitting an appeal to insurances. I am a highly detail-oriented professional with strong skills in multi-tasking, organization, and efficient delegation. Since starting my career in 2019, I’ve consistently prioritized accuracy and thorough documentation in every task I handle. One of the most important lessons I learned from my trainer early on was the value of capturing all key details and actions when working on the accounts. This practice has become second nature and continues to define my work ethic. I aim to be known as someone who not only completes tasks efficiently but ensures that every step and decision is clearly documented and backed by accurate information.
