I am Russel Agcol, a dedicated and detail-oriented Medical Virtual Assistant with a strong background in customer service and healthcare support. With over four years of combined experience in the BPO industry and virtual healthcare setting, I bring a methodical and tech-savvy approach to administrative tasks, patient communication, and clinical coordination. Proficient in tools such as Google Workspace, Microsoft Office, Healthie, and Front, I excel in scheduling, insurance verification, HIPAA-compliant communications, and front desk triage. Highly adaptable and coachable, I am committed to delivering efficient, high-quality support while building long-term relationships with clients and healthcare providers.
