I have 56 months of experience in BPO (Chat, Email and Calls) I also have experience training newbies and was an acting supervisor for 2 months. I worked with Sales, Retail, Technical, Automotive and customer service accounts before. I recently worked under healthcare insurance, mainly assisting doctor, nurses and other medical practitioners (handling their insurance payment, patient coverage, procedure schedules and medical records). I am very familiar with tech specially Salesforce, Citrix, Microsoft, Genesys, Avaya and CRM.
