HR & Administrative Virtual Assistant | Employee Relations | HR Operations | Executive Support

I am an experienced professional with a background in back-office customer service operations and Human Resources.

I spent 3 years as a Customer Service Consultant supporting Lufthansa Group, handling customer inquiries through chat and voice channels across different lines of business. I was recognized as a top performer for consistently delivering quality service, meeting performance goals, and handling complex customer concerns using Amadeus GDS and other internal systems.

I later transitioned into Human Resources as a Senior HR Associate, focusing on Employee Relations, disciplinary case management, employee documentation, and supporting engagement programs and company activities.

My experience includes:
• Administrative and operations support
• Employee Relations and HR documentation
• Case management and coordination
• Customer service operations
• Amadeus GDS experience
• Data management and reporting
• Process adherence and quality assurance
• Event and employee engagement coordination

I am detail-oriented, organized, and experienced in handling confidential information and time-sensitive tasks. I can support businesses with administrative, HR, and operations-related responsibilities while maintaining accuracy and professionalism.

I am looking for a long-term remote opportunity where I can contribute my experience and help improve daily business operations.