* Almost 6 years of experience in customer support
* Handled customer interactions across all major communication channels, such as phone, live chat, and email, delivering quick, clear, and thoughtful support every time
* Comfortable using CRM: Zendesk, Gorgias, Shopify, My workspace, Amazon Connect, Genesys, Athena, eClinicalWorks, Asana, and Confluence
* Communication channels: Microsoft Teams, Skype, Slack, Zoom, Google Meet, Viber, Outlook
* Time management and comfortable multitasking in high-volume environments
* Adapt swiftly to new tools and fast-paced, changing environments
* Consistently go above and beyond in my tasks to make sure every customer feels heard, valued, and supported
