I’m a customer support specialist with 4+ years of experience in the tech and security space, supporting both U.S. and Australian clients. At Ring Always Home (US), I assisted customers with smart security devices like Wi-Fi doorbells and cameras — handling installations, troubleshooting, and urgent inquiries with clarity and speed.
In my role at VIP 360 Protection and Security (AU), I supported a dropshipping business focused on surveillance products, managing everything from vendor relations and disputes to order fulfillment and product guidance. I’m highly organized, self-driven, and experienced in creating internal training guides that boost team consistency and performance.
I combine technical know-how with clear communication and a strong commitment to customer safety. I’m also confident using SIMPRO, ZohoCRM, KUSTOMER, and AI tools (like ChatGPT) to help maintain quality and professionalism in all client interactions.
Always open to new opportunities where I can support people and solve problems with efficiency, empathy, and integrity.
ALWAYS OPEN TO LEARN, UNLEARN, AND RELEARN.
