Professional Summary: Experienced Premium Travel Consultant with a strong background in customer service, travel planning, and problem-solving. Adept at managing complex travel itineraries and providing high-quality support across both voice and chat platforms. Skilled in using industry-standard travel booking tools like Sabre 360 to deliver personalized travel experiences.
Core Strengths:
- Expertise in travel coordination, including booking flights, hotels, and car rentals.
- Exceptional customer service and problem-solving skills, ensuring high satisfaction.
- Strong communication abilities, both written and verbal, tailored for client interactions.
- Proficient in multitasking and prioritizing tasks in a fast-paced environment.
- Deep knowledge of Sabre 360 for efficient and accurate travel booking.
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Today
You said
tell us summary about your skills and how you want to be known as a worker:
Profile
Experienced Premium Travel Consultant with a proven track record in delivering
high-quality customer service and creating personalized travel experiences. Adept at
managing complex travel itineraries and resolving client issues promptly. Proficient in
both voice and chat customer service, with a strong background in using travel
booking platforms like Sabre 360.
Experience
Premium Travel Consultant (Click to Chat) American Express Travel, BGC
September 9, 2024
-
Present
• Provide personalized travel consultations and support through chats.
• Assists card members with booking flights, hotel, and car.
• Resolves customer inquires promptly and professionally, ensuring high
satisfaction.
Premium Travel Consultant (US Voice) American Express Travel, BGC
October 17, 2022
-
September 8, 2024
• Manage inbound calls to provide travel -related assistance.
• Planned and booked travel (flights, hotel and car) for US card members
• Ensured high customer satisfaction through attentive service and effective
problem - solving.
Customer Service Representative Intercontinental Hotels Group, RCBC
Plaza, Makati City June 16, 2016
-
September 1, 2022
• Handled customer inquiries and reservations for multiple hotel properties.
• Delivered exceptional service and support to guests, addressing their needs and
concerns.
• Maintained accurate records of customer interactions and transactions.
Customer Service Representative -----------, Teleperformance, Sucat,
Paranaque May 2010
-
May 2012
• Assisted customers with hotel bookings and reservations.
• Resolved customer complaints and issues efficiently.
• Maintained a high level of customer satisfaction.
Education
Centro Escolar University - Makati
Bachelor of Science in Tourism Management June 2012 - March 2016
-----------
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com
B5 L13 A Annaliza St.,
Greenvale Homes 1,
MGV, Paranaque City
1700
Philippine Christian University - Manila
Bachelor of Science in Hotel and Restaurant Management June 2008 - March
2010
Skills
• Travel Coordination and Planning
• Customer Service Excellence
• Problem-Solving and Conflict Resolution
• Strong Communication Skills
• Proficiency in Sabre 360
• Time Management and Organizational Skills
• Multitasking and Prioritization
Awards
• Top 2 Agent for Holiday Inn Club Vacations
Copilot said
Here's a concise summary of your skills and professional persona:
Professional Summary: Experienced Premium Travel Consultant with a strong background in customer service, travel planning, and problem-solving. Adept at managing complex travel itineraries and providing high-quality support across both voice and chat platforms. Skilled in using industry-standard travel booking tools like Sabre 360 to deliver personalized travel experiences.
Core Strengths:
Expertise in travel coordination, including booking flights, hotels, and car rentals.
Exceptional customer service and problem-solving skills, ensuring high satisfaction.
Strong communication abilities, both written and verbal, tailored for client interactions.
Proficient in multitasking and prioritizing tasks in a fast-paced environment.
Deep knowledge of Sabre 360 for efficient and accurate travel booking.
Work Ethic & Professional Reputation: I am recognized for my ability to provide seamless, customized travel solutions while maintaining professionalism and efficiency. My extensive experience in voice and chat-based customer service has honed your ability to resolve inquiries quickly and effectively. My dedication to excellence has been acknowledged through top performance in customer satisfaction metrics.
Verified
