Hi! I’m Lorena, a dedicated Customer Service Specialist and Virtual Assistant with over 10 years of experience in handling phone, email, and chat support across telecom, remittance, e-commerce, and HOA accounts.
I currently work as a General Virtual Assistant handling 60–70 daily customer interactions, coordinating with managers, resolving account concerns, processing documentation, and ensuring timely follow-ups. I am highly organized, detail-oriented, and comfortable working in fast-paced remote environments.
Throughout my career, I have managed billing concerns, disputes, refunds, tracking, account updates, and basic troubleshooting while maintaining professionalism and empathy. I also have experience in QA evaluation, back-office processing, data entry, and inventory monitoring, which strengthens my accuracy and attention to detail.
I am reliable, quick to learn new tools, and committed to delivering excellent customer experiences. I’m looking for long-term remote opportunities where I can contribute strong communication skills, problem-solving ability, and consistent performance.
Let’s work together!
