I’m a Customer Service Associate with over 6 years of experience supporting diverse Amazon business lines, including Retail, Shipping & Delivery Support (SDS), Concession Abuse Prevention (CAP), and Account Changes. Skilled in handling high-volume calls, chat, and email support while consistently meeting SLA and QA targets.
I bring strengths in problem-solving, de-escalation, and compliance, with a proven ability to adapt quickly, learn new tools, and contribute to process improvements. Beyond frontline support, I’ve also assisted in mentoring new tea-----------mbers and driving initiatives to enhance customer experience.
Passionate about delivering accurate, professional, and customer-focused service, I thrive in fast-paced environments and value collaboration, efficiency, and continuous growth.
