I've been in the BPO industry for good 15 years now and I worked with two big financial institutions for a decade.
Overtime, I've learned how to maneuver client relations especially to small business owners, which developed my critical thinking skills further to help clients that requires recommendations for their contingencies.
Beyond my first-rate service, I'm always compliant on what I’m doing, and with this, I mastered fast-paced research processes leading many of my clients amazed on how I handle queries which results to excellent rating on my score card.
Lastly, I am very independent, which paved the way for me to rise to a more complex responsibilities for my last role, for which I was accountable for tracking updates and ensuring timely communication to prevent compliance errors within the team.
I am currently open for both non-voice/voice job.
