Driven and results-oriented professional with 2+ years of experience in customer service and technical support, including leadership in a team lead role. I specialize in providing excellent customer experiences through software walkthroughs, multi-channel support (calls, chat, email), and issue resolution across mobile and web platforms.
Proven success in mentoring and coaching tea-----------mbers
Experienced in handling complex escalations and technical troubleshooting
Strong background in performance monitoring, reporting, and client collaboration
Skilled in tools like Intercom, Salesforce, Slack, and SendGrid
Recognized for my communication, leadership, and problem-solving skills, I thrive in fast-paced environments where I can contribute to both customer satisfaction and team growth.
