Hi! I’m Jerrilyn, a Healthcare Virtual Assistant and Customer Support Specialist with 6+ years of experience in customer service, healthcare administration, insurance authorizations, live chat, and quality assurance.
I help businesses stay organized, maintain accurate customer and patient information, follow up on time-sensitive requests, resolve concerns efficiently, and ensure nothing falls through the cracks.
My healthcare experience includes working as a Prior Authorization Specialist for a U.S. home health agency, where I handled insurance authorizations, payer follow-ups, patient records, authorization tracking, and communication with patients and clinicians. I’m proficient in WellSky and familiar with healthcare workflows, insurance verification, CPT codes, visit frequencies, and authorization requirements.
I also have extensive customer service experience handling phone calls, emails, and live chat for Australian and U.S. customers. I’ve supported billing concerns, account changes, technical issues, service requests, and customer inquiries while consistently meeting quality and productivity goals.
Currently, I also have experience in Live Chat Support and Quality Assurance, where I assist customers, review lead information for accuracy, and check website implementations against client requirements.
What I can help with:
• Healthcare VA & Administrative Support
• Insurance Verification & Prior Authorization
• WellSky, Ensora Web clinic EMR Support
• Patient & Customer Communication
• Live Chat, Email & Phone Support
• Scheduling & Follow-ups
• Data Entry & Documentation
• Quality Assurance & Accuracy Review
• CRM & Internal System Management
I’m a quick learner, detail-oriented, and comfortable working independently. I don’t just aim to complete tasks—I like to understand the process, catch issues early, and make sure things are properly followed through.
If you’re looking for someone who genuinely cares about their work, enjoys helping the business grow, learns quickly, and takes ownership, I’d be happy to be part of your team.
Regards!
