Need reliable support that's accurate, efficient, and results-driven?
I help businesses stay organized, streamline operations, and achieve results through dependable recruitment support, lead generation, administrative assistance, and quality-focused execution.
I am a detail-oriented Virtual Assistant and Operations Support Professional with 12+ years of experience in Quality Assurance, Customer Support, Lead Generation, Candidate Sourcing, Recruitment Support, Data Management, and Administrative Support.
My background includes 8 years supporting Meta Platforms through Teleperformance Philippines, where I progressed from Content Moderator to Subject Matter Expert (SME) and Quality Support Analyst. During this time, I developed expertise in quality assurance, policy compliance, process improvement, data accuracy, and stakeholder support. Prior to that, I spent 4 years supporting Amazon through Sutherland Global Services, strengthening my communication, problem-solving, and customer service skills.
Most recently, I have supported healthcare recruitment and business development through candidate sourcing, credential verification, ATS and CRM management, lead generation, prospect research, email outreach, and administrative support. I also have experience supporting recruitment operations by maintaining candidate databases, reviewing resumes, and ensuring accurate recruitment records.
RECENT ACHIEVEMENTS
• Processed and maintained 80–100 candidate records daily while ensuring accuracy and completeness.
• Conducted candidate sourcing, online research, resume review, and credential verification for healthcare recruitment.
• Sent and tracked 50–100 outbound emails daily to candidates, prospects, and distributors.
• Performed quality assurance reviews to ensure compliance with established procedures and quality standards.
• Maintained accurate ATS and CRM records supporting recruitment and business development.
SERVICES
Recruitment Support
• Candidate Sourcing
• Resume Screening
• Candidate Research & Verification
• ATS & CRM Management
• Recruitment Administration
• Database Management
Lead Generation & Research
• Prospect Research
• Contact Discovery
• Lead List Building
• Data Validation
• Email Outreach
• Market Research
Administrative Support
• Data Entry
• Spreadsheet Management
• Documentation
• Reporting
• Email Management
• File Organization
Customer Support
• Email Support
• Chat Support
• Customer Communication
• Issue Resolution
• Follow-up Management
WHY HIRE ME?
• 12+ years of professional experience
• 8 years supporting Meta Platforms
• 4 years supporting Amazon
• Strong written and verbal English communication
• Detail-oriented, organized, and quality-focused
• Process-driven with excellent attention to detail
• Quick learner who adapts easily to new tools and workflows
• Dependable and able to work with minimal supervision
• Committed to accuracy, efficiency, confidentiality, and continuous improvement
TOOLS & PLATFORMS
Productivity
• Google Workspace
• Microsoft Office
• Microsoft Excel
• Google Sheets
Recruitment
• Bullhorn ATS
• Indeed
• Vivian
• Nursys
Research
• LinkedIn
• EnformionGO
• TruePeopleSearch
• Whitepages
Communication
• Slack
• Microsoft Teams
• Zoom
AI & CRM
• ChatGPT
• Amazon CRM
• Meta SRT
Verified