Hi! I'm Joanna — a results-driven and people-oriented professional with a strong background in business development, customer service, and virtual support. I bring over a decade of experience working with both clients and internal teams to help businesses grow, stay organized, and deliver excellent customer experiences.
In past roles, I've worn many hats: setting appointments, generating leads, responding to inquiries with care, managing follow-ups, and crafting professional email campaigns. Whether it’s reaching out to new prospects, nurturing existing leads, or ensuring customers feel valued, I focus on building genuine connections and delivering results that matter.
What sets me apart is my ability to balance being personable with being efficient. I work well independently, meet deadlines, and communicate clearly. I understand how important it is to represent your brand with professionalism and warmth — and that’s exactly what I aim to do in every interaction.
Here’s what I can help you with:
1. Lead generation & appointment setting
2. Business development support
3. Customer service (email, chat, or voice)
4. CRM management (mainly salesforce) & admin tasks
5. Email marketing (newsletters, follow-ups, campaigns, EDM's)
If you’re looking for someone who gets things done, adds value, and treats your business like her own — let’s talk!
Verified