I am a highly reliable and detail-oriented E-commerce Virtual Assistant and Customer Support Specialist and Operations Managemet with over 9 years of experience supporting online stores across Shopify, Amazon, eBay, and dropshipping platforms. I help business owners scale their operations by handling product management, order fulfillment, customer service, and backend store operations with accuracy and efficiency.
I specialize in both front-end and back-end e-commerce support, ensuring smooth daily operations and excellent customer experience. I am highly organized, tech-savvy, and able to work independently with minimal supervision.
? Core E-commerce Skills:
• Shopify store management
• Amazon & eBay product listing
• Product research & supplier sourcing
• Order processing & fulfillment
• Inventory management
• Customer service (email, chat & social media)
• Refunds, returns & dispute handling
• Dispute management (PayPal, Stripe, Shopify)
• CRM & ticket systems (Zendesk, Gorgias, Freshdesk, etc.)
• Basic product page SEO & optimization
• Data entry & admin support
• SOP creation, updates & process documentation
? Operations Assistant | Admin VA | Customer Support (Cleaning & Property Management)I have extensive experience as an Operations Assistant and Admin/Customer Support VA for multiple cleaning and vacation rental companies based in the US and UK. I handled daily operations, team coordination, client communication, scheduling, reporting, and system management to ensure smooth and efficient business workflow.
Key Responsibilities & Achievements:
• Managed daily schedules and dispatch for cleaning teams
• Ensured all same-day turnovers and appointments were completed on time
• Reported property issues directly to owners and clients
• Managed laundry drops, supply drops, and consumable audits
• Reviewed and verified after-clean photos via Booking Koala and Breezeway
• Processed laundry invoices and handled ad-hoc admin tasks
For a Nashville-based cleaning company, I handled full operations and admin support including:
• Scheduling daily appointments and ensuring task completion
• Onboarding and training new cleaners
• Coordinating inspections, supply drops, and laundry logistics
• Communicating with clients and cleaners via phone, SMS, and email using OpenPhone
• Onboarding new units in Resort Cleaning App & Vacasa Field App
• Monitoring cleaner compliance based on uploaded job photos
• Sending cleaning bids via Turno App
• Creating social media content and editing photos using Canva
• Updating website content and features via Squarespace
• Preparing and sending daily operations reports to management
• Tracking property issues and collating feedback to improve processes
• Managing workflows using Streamline & Breezeway
For a UK-based vacation rental company:
• Managed daily bookings from Airbnb, Expedia & -----------
• Organized reservations using Tokeet & ChargeAutomation
• Communicated with cleaners using Trello for task tracking
• Added special guest requests, bedding setups, and notes
• Coordinated smooth guest turnovers and cleaning schedules
This experience strengthened my skills in:
? Operations Management
? Team Coordination & Dispatch
? Client & Staff Communication
? Compliance Monitoring
? Reporting & Process Improvement
? Property Management Systems
I bring strong organizational skills, attention to detail, and reliable communication to every role I handle.
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